Return & Exchange

Returns

Eligibility Requirements

For a return or exchange, item(s) must:

• Be unworn and unwashed
• Be in original packaging
• Have all original tags attached, including the DEEPZET garment tag
• Be free from:

• All marks
• Perfume or deodorant scent
• Body odour
• Washing powder residue
• Makeup or tan marks
• Glitter
• Pet hair
• Any visible signs of wear

For most DEEPZET products, you may request a return or exchange within 14 days, provided the items meet all eligibility conditions.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Exchange

If you changed your mind or ordered the wrong size, you can choose an exchange. We can exchange your item for a different size or product (subject to availability).

FAQs

What do I do if I receive the wrong item in my order?

If you've received an incorrect item, please email our Customer Service team at info@deepzet.com with photos of the item you were sent. Our team will review the details and re-send you the correct item as quickly as possible.

I haven't received my confirmation email. What should I do?

Sometimes confirmation emails may end up in your spam or junk folder, so please check there first. All confirmation emails are sent from info@deepzet.com.

If you still haven't received it you can contact us at info@deepzet.com with your order number and shipping address and we'll help you locate it.

Public Holidays & Peak Periods

Orders are not processed or shipped on weekends or public holidays. During launch periods, sales and holidays, order processing and dispatch may take a little longer due to increased order volumes.

Will I be charged import duties or taxes on my order?

Orders shipped outside of Europe may be subject to import duties, taxes or customs handling fees depending on your country's regulations. These charges may be applied separately at checkout or collected upon arrival in your country. They are not included in our product prices or shipping costs and remain the responsibility of the customer.

Why does the colour of my item look slightly different from previous purchases?

Due to commercial tolerances in manufacturing, slight variations in colour may occur between production runs and replenished stock. We always aim to keep consistency, however minor differences can happen beyond our control.

For any further assistance contact us here: info@deepzet.com

Contact

To email us, you can contact the team at info@deepzet.com.

To help us respond quickly, please include:

• Your order number
• The email address used to place the order
• A clear description of the issue
• Any relevant images (if needed)

We aim to respond within 24 to 48 hours. During busy periods, it may take a little longer.